RESOURCE CENTER
Cooling Tower FAQ
Answers for B2B buyers comparing cooling towers, closed-circuit systems, dry coolers and adiabatic options for real projects.
Products & Selection
What is the difference between an open-circuit and a closed-circuit cooling tower?
Open-circuit towers expose circulating water directly to air. Closed-circuit towers keep the process fluid inside a coil while spray water and air remove heat externally. Compare open-circuit families and closed-circuit products.
When should I choose a dry cooler, an adiabatic cooler or a hybrid cooler?
A dry cooler uses air only and no water. An adiabatic dry cooler pre-cools inlet air with water during hot peaks. A hybrid closed-circuit cooler switches between dry and evaporative modes. Review the dry and hybrid cooler families before sending your project conditions.
What information is needed to select a cooling tower or dry cooler?
Please provide circulating water flow or heat load, hot and cold water temperatures, design wet-bulb temperature, altitude, power supply, noise limits, make-up water quality, preferred materials and available footprint. The engineering resources and Get a Quote list the main inputs.
Can Apex customize the dimensions and materials?
The site states that materials and configurations are reviewed against the project duty, water chemistry, corrosion exposure and installation constraints. Details are confirmed in each project quotation. Contact us with your requirements. Please include the requirement in the Get a Quote.
Quality & Certification
What warranty do you offer?
The warranty is 16 months from shipment or 12 months from commissioning, whichever comes first. Detailed terms are stated in each quotation. See the Get a Quote.
Can you provide CTI-related documentation?
Apex cooling towers are designed per CTI methods. CTI-certified manufacturing and project-specific CTI documentation are available on request for eligible series. See CTI Documentation.
Do you accept third-party inspection and factory witness testing?
Yes. Third-party inspection and factory witness testing are welcome by appointment. See Production & Delivery.
Quote & Order
How quickly will I receive a quotation?
Apex replies within 24 hours and sends a quotation within 2–3 working days once the flow, temperatures, design wet-bulb and site data are available. Start with the Get a Quote.
How quickly will Apex reply to an inquiry?
The published response commitment is within 24 hours. A more complete project brief helps the engineering team review the request efficiently.
What is the delivery lead time?
Lead time depends on model, quantity and project scope, and is confirmed in each quotation.
What payment methods and payment terms are available?
Payment terms are agreed per project and stated in each quotation.
Shipping & Service
How are cooling towers packed and transported for export?
The Production & Delivery page documents production follow-up, inspection, packing and export delivery. Details are confirmed in each project quotation. Contact us with your requirements.
Does Apex have experience with Saudi Arabia, the UAE and Qatar?
The site provides Gulf selection guidance and references Saudi Arabia, the UAE and Qatar as target project markets. Details are confirmed in each project quotation. Contact us with your requirements. See the Middle East selection guide.
Does Apex provide installation guidance?
The site provides engineering selection, drawing support and project communication around installation conditions. Details are confirmed in each project quotation. Contact us with your requirements. Include the requirement in the Get a Quote.
What after-sales support is available?
Apex provides direct engineering sales contact through the Get a Quote and WhatsApp. Details are confirmed in each project quotation. Contact us with your requirements.
Need a Project-Specific Answer?
Get a Quote, site conditions and available drawings for engineering review. You can also contact Apex directly on WhatsApp.